Our Privacy Policy:
Your Privacy Matters.
Privacy Policy
1. Introduction
Welcome to Calm Harbour Counselling Inc. ("Company", "we", "our", or "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our website (https://calmharbourcounselling.ca/) and our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect the following personal information:
Name
Phone Number
Email Address
This information is collected through:
Online forms
Email communications
Phone calls
Additionally, our website uses Google Analytics to collect information about how visitors interact with our site.
3. Purpose of Data Collection
We collect and use personal information for the following purposes:
Scheduling and managing appointments
Providing therapy and counselling services
Sending invoices and processing payments
We do not use client data for marketing, newsletters, or promotional materials.
4. Third-Party Sharing
We may share personal data with third-party service providers to facilitate our services, including:
JaneApp (for appointment scheduling and record-keeping)
Google Analytics (for website traffic analysis)
We do not sell or share your personal information with any other third parties.
5. Data Storage & Security
Your personal data is stored on secure servers with industry-standard security measures, including:
Encryption to protect sensitive data
Firewalls to prevent unauthorized access
Access restrictions to ensure only authorized personnel can access data
SSL encryption for secure communication
6. Your Rights
As a client, you have the following rights regarding your personal data:
Access: You may request a copy of the data we hold about you.
Correction: You may request corrections to any inaccurate or outdated information.
Deletion: You may request the deletion of your data, subject to legal and ethical requirements.
To exercise any of these rights, please contact us at info@calmharbourcounselling.ca.
7. Confidentiality & Legal Compliance
We comply with PIPEDA and ensure that your personal information remains confidential. However, we may disclose personal information in the following circumstances:
If required by law (e.g., court orders, legal investigations).
If there is a risk of harm to yourself or others, as required by ethical and legal obligations.
8. Cookies & Tracking Technologies
Our website uses Google Analytics, which collects data on website usage through cookies. This data helps us improve our website experience.
Currently, we do not provide an opt-out option for tracking. However, you may disable cookies in your browser settings if desired.
9. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on our website’s blog section to keep users informed. We encourage you to review this policy periodically.
10. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us:
Calm Harbour Counselling Inc.
Address: 5920 1A Street SW, #112, Calgary, Alberta
Phone: (587)997-2094
Thank you for trusting Calm Harbour Counselling Inc. with your personal information.